Customized Corporate
Training
Customized Training is available to
meet the personal and professional development
needs of local businesses. Whether you are a large or
small business, these are just a few of the areas where we can
provide customized training: Customer Service, Management &
Supervisory, Leadership, Team Building, Computer & Software, and
Diversity.
If you have
ever struggled with employee retention or turnover, low morale,
productivity or training issues; or if you simply have a desire
to provide quality training at affordable prices, Customized
Training will be able to assist you in providing:
-
In-house training for
a group of employees in one or multiple areas
-
Targeted,
business-specific training tailored for your specific business
or industry
-
Time-relevant training
to enhance employee skills
Customized
training can be held at your location, or conveniently at any
one of GCCC’s campus locations (Panama City Main Campus,
Gulf/Franklin Center, North Bay Center, and Tyndall AFB Center).
To schedule a free assessment or
consultation, contact Lori Luppino, Coordinator of Management
and Leadership Development at 850-872-3818 or email
LLuppino@gulfcoast.edu.
Supervisory Skills
In all of the following 12 modules, participants will
review video presentations and case studies, participate in
group discussions, practice new skills and receive immediate
feedback. Managers will leave the session with implementation
tools, troubleshooting guides, and additional resources to help
them immediately apply their new skills on the job.
Essential
Skills of Leadership
CED 0645, $60
Essential Skills of Leadership builds a foundation that enables
team leaders to manage their team toward a shared goal:
achieving the organization's strategic objectives.
Essential
Skills of Communicating
CED 0646, $60
Essential Skills of Communicating helps managers learn the
latest techniques in developing effective communication
skills-improving their performance and increasing the
productivity of the team and the organization.
Effective
Discipline
CED 0686, $60
Effective Discipline helps managers learn effective techniques
for addressing problem behavior. Using communication skills, the
manager works to preserve the individual's self-respect and
encourage the best kind of discipline - self-discipline.
Developing
Performance Goals and Standards
CED 0893, $60
Unless managers and team leaders are successful in spelling out
the organization’s specific goals, their team members are not
going to know how to meet those objectives. This module shows
trainees how to establish specific, measurable, attainable,
results-oriented, and time-framed performance goals. It then
illustrates the steps that gain team member agreement and
commitment to those performance goals.
Coaching Job
Skills
CED 0891, $60
Coaching Job Skills helps managers learn how to effectively
coach individuals through a process of observation, analysis and
communication. By carefully planning one-on-one discussions,
managers can have the greatest impact and gain individual
commitment to achieving results.
Delegating
CED 0886, $60
Delegating helps managers master the skills needed to
effectively assign work to others. By clearly communicating
expectations and encouraging participation and involvement,
managers can use delegating to develop team members' skills and
abilities.
Managing
Complaints
CED 0993, $60
As the leaders on the front line, managers and team leaders are
often the first to hear team member complaints. And though
sometimes they may seem unimportant, each complaint should be
addressed and resolved. This module shows how to resolve simple
complaints and identify the hidden agendas that so often
underlie the chronic grievances.
Resolving
Conflicts
CED 0685, $60
Resolving Conflicts helps managers develop skills to identify
the source of team member conflicts. Using effective
communication and management techniques, managers can help
individuals understand another point of view and move beyond the
conflict.
Supporting
Change
CED 0888, $60
Supporting Change helps managers learn to understand and to
interpret change. By understanding it, managers can more clearly
communicate change to their team. This clear communication helps
to reduce misunderstanding and anxiety. It also helps the change
initiative gain acceptance more quickly - minimizing lost
productivity and decreased performance.
Improving Work
Habits
CED 0889, $60
Improving Work Habits helps managers learn to clearly and
specifically communicate the nature of the problem. It provides
a process for working with the individual to develop a plan for
addressing the issue while maintaining self-esteem.
Providing
Performance Feedback
CED 0892, $60
This module shows the way evaluation is done by the experts.
First, relevant performance standards are established. Then the
team member's own performance evaluation is solicited. This
accomplished, the stage is set for a summary evaluation that
will be clear and credible to the team member.
Communicating
Up
CED 0957, $60
Most managers and team leaders realize the importance of upward
communication, but few accept the responsibility for the quality
and effectiveness of communicating with their own managers.
Managers and team leaders will learn how to frame communication
so that a desired result is achieved.
The
Extraordinary Leader: Going from Good to Great
CED 0994, $50
Upon completion, participants will be able to articulate the
difference between good leaders and great leaders, describe and
explain the five key insights about leadership, define the 16
competencies of high performing leaders, understand the concept
of powerful combinations of strengths and their importance to
leadership effectiveness, explain the difference between
weaknesses and fatal flaws, and apply strengths and behaviors
that demonstrate leadership effectiveness in workplace
situations
Peer Today,
Boss Tomorrow
CED 0995, $25
Through the four strategies presented and applied in this
program, participants will have the opportunity to learn:
- What it means to accept the responsibilities of their new
role.
- How to exercise their abilities to set clear boundaries.
- The value of strengthening their communication skills.
- The importance of taking thoughtful and strategic action.
12 Danger Zones
for Supervisors: Employment Law Training System
CED 0996, $75
Through these 12 modules, supervisors and managers will be
trained in 12 critical areas of employment law: hiring,
documentation and evaluations, discipline, firing, sexual
harassment, other harassment, discrimination, FMLA, safety and
workers’ comp, wage and hour/labor law, privacy, and workplace
violence.
Diversity
Just Be F.A.I.R.
CED 0997, $25
It’s one thing to talk about diversity and fairness in the
workplace; it’s quite another to grapple with issues day-to-day,
face-to-face. The F.A.I.R. approach (Feedback, Assistance,
Inclusion, and Respect) equips employees at every level to
broaden the definition of diversity and build positive,
productive relationships.
Generations…M.E.E.T.
for Respect in the Workplace
CED 0998, $25
Participants will be able to define key characteristics of the
four generations in the workplace, identify issues and
situations influenced by generational differences and apply
practical tips for working successfully in a multigenerational
workplace.
Clown
CED 0999, $15
A unique, thought provoking and entertaining look at diversity.
The program illustrates racial bias, prejudice and
discrimination, and also includes references to the biases that
exist based on ethnicity, language, ability/disability, and
religion. Participants will be inspired to take a fresh look at
their personal assumptions and interactions in our diverse
society.
Motivation
Encouraging the
Heart
CCC 0004, $20
This program illustrates the importance of employee recognition
and presents examples of the types of rewards leaders can give
to truly motivate top performance.
Whale Done!
CED 0517, $20
Whale Done! Highlights how catching people doing things right
and redirecting negative behaviors are some of the best tools to
increase productivity, build trust, create high commitment and
motivation, retain your best workers, promote positive customer
relationships and sustain your competitive advantage.
Customer Service
Give ‘em the
Pickle
CED 0687, $20
Participants will understand the importance of attitude and
consistency and learn how to make serving others their number
one priority.
Remember Me
CCC 0005, $15
Remember Me has a timeless theme: treat the customer as an
individual and you will be rewarded with loyal patronage for
years.
Johnny the
Bagger: A True Story of Customer Service
CED 0906, $15
Johnny the Bagger will help motivate your
employees to take personal responsibility for creating a
positive, memorable experience for internal or external
customers; the kind of experience needed to generate customer
loyalty, improve employee retention and strengthen team morale.
Personal Development
Start Right,
Stay Right
CCC 0006, $50
This program teaches 24 behaviors critical to employee and
organizational success. The behaviors are divided into four
training categories: You and Your Mindset, You and Your
Co-Workers, You and Your Supervisor or Manager and You and the
Organization.
Speaking
Effectively to One or One Thousand
CCC 0008, $15
Participants will learn what causes public speaking fear and how
to avoid it, the roles of appearance and body language, and how
to most effectively communicate their message.
Time Challenged
CED 0992, $25
At the core of this training is the fact that we all get the
same 24 hours a day, but how we use those hours greatly impacts
our success or failure. Participants will learn how to identify
and take responsibility for time-management concerns, set goals,
and prioritize tasks.
Employability
Skills
CED 0814, $10
Participants will understand the basic skills needed at any job,
understand why a positive attitude, initiative and enthusiasm
are necessary in any position, understand the importance of time
management and goal setting, and understand the importance of
decision making in the workplace
The Art of
Interviewing
CED 0817, $10
Participants in this class will learn how to prepare for typical
interview questions, understand the importance of the first
impression, identify common interview blunders, learn what their
body language says, and learn how to establish rapport with the
interviewer.
Developing a
Professional Image
CCC 0009, $10
Participants will understand the importance of first
impressions, understand that perceptions do matter, identify the
“do’s and don’ts” of business attire, and learn how to
positively represent the brand of their organization.
Business
Communication
CED 0816, $10
Participants will understand the three types of verbal
communications: passive, aggressive and assertive and
understand the importance of non-verbal communication and clear,
concise written communications
FISH!
CED 0518, $20
The FISH! philosophy is a lifelong learning approach that
inspires us to feel alive and engaged in the work we do. It is
an invitation to re-awaken the self-trusting, creative spirit
within all of us.
Teamwork
Teamwork in
Crisis
CCC 0010, $15
Participants will examine how skills in five key factors can be
brought together to achieve a significant team goal, and better
understand the specific roles of preparation, cooperation and
communication in minimizing the impacts of unfortunate
circumstances, or capitalizing on unexpected opportunities.